- Information We Collect
1.1 Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and billing information when you register an account or make a purchase. We may also collect information you provide through customer support communications or when you participate in surveys or promotions.
1.2 Usage Information: We may collect non-personal information about your interactions with our website and services, such as your IP address, browser type, operating system, and pages visited. This information is collected using cookies and similar technologies and is used for analytical purposes and to enhance your experience.
- Use of Information
2.1 Service Provision: We use the collected information to provide and improve our services, fulfill your requests, process payments, communicate with you, and personalize your experience.
2.2 Marketing and Communications: We may use your information to send you promotional materials, updates, and newsletters about our products and services, subject to your consent. You can opt out of receiving marketing communications at any time by following the instructions provided in the communication or by contacting us directly.
2.3 Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from government authorities.
- Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed.
- Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
- Sharing of Information
5.1 Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as payment processors or shipping partners. These service providers are obligated to use your information solely for the purpose of providing the requested services and are required to maintain the confidentiality and security of your data.
5.2 Legal Disclosure: We may disclose your personal information if required to do so by law or if we believe that such disclosure is necessary to comply with a legal obligation, protect our rights or the rights of others, or investigate fraud or other illegal activities.
- Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of those third parties before providing any personal information.
- Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete that information.
- Your Rights
You have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. You may also have the right to restrict or object to certain processing activities. To exercise your rights or if you have any questions or concerns regarding your personal information, please contact us using the contact information provided below.
- Contact Us
Heroic Prep 33 Elm Street Unit A5 Merrimack NH 03054 Email:
Last updated: 6-21-2023